|Frequently Asked Questions
Q: How can I get a catalog?
A: You can request a catalog by calling our toll-free order line at 888-276-9327, using our catalog request form, or emailing customer service at email@example.com.
Q: How can I place an order?
A: Orders can be faxed in at 516-593-7897, emailed to firstname.lastname@example.org or called in to 888-276-9327. Please click here to download our order form in PDF format.
Q: Are there minimum quantities required on orders?
A: There are no minimums for in-stock items. Most custom orders have minimums as low as 24 pieces. Please use our contact form or email customer service at email@example.com for specific details.
Q: Can payments be made with a credit card? Do you offer Net 30 terms?
A: We accept Visa, MasterCard and American Express. Please request a credit application for Net 30 consideration.
Q: I have a sample garment that I need duplicated but I don't see it in your catalog...do you offer custom manufacturing?
A: Yes...we offer custom manufacturing! Please send us your sample (Attn: Customer Service) and we will provide you with a prompt price quote.
Q: I'm in need of a garment in a special color, not shown in your catalog. Can this be made as a special order?
A: Yes, most garments can be made to order with relatively low minimum order requirements. Please inquire at firstname.lastname@example.org.
Q: I would like to offer local schools different style garments in their school's specific color combinations. Can you help with this?
A: Our knowledgeable and experienced sales staff can assist you with developing a complete line of phys-ed apparel from youth XS to adult size 3X.
Q: I service a local school's phys-ed department. Can you supply screen printed t-shirts, sweatshirts, etc...by the major mills?
A: We can offer screen printed apparel from all of the major mills such as Jerzees, Hanes, Gildan, Fruit of the Loom, etc. Let Arrowear be your one-stop shop for screenprinted fleece, t-shirts, jackets and many other school apparel items.
Q: I need to place an order for team uniforms. Do you offer screenprinted numbering?
A: Yes! All of our screenprinting is done in-house. We can offer screenprinted numbering in 4", 6" and 8" sizes. Please call 888-276-9327 for prices or email us at email@example.com.
Q: How can I get a price quote for embroidered emblems?
A: Pricing for emblems is a function of size, quantity and embroidery thread coverage. You can send us an existing emblem for a prompt price quote or you can email or fax us your artwork and we will be able to offer you an extremely competitive price.
Q: I need a braided short with a special combination (braid). Can this be done?
A: As a leader manufacturer of custom braided shorts, we can offer countless styles of braids from a simple solid 1" wide to a five color 2" braid. Custom letter braids for teams and schools as well as the most current and popular patterns and designs are available...feel free to call (888-276-9327) or email us with any questions.
Q: I sell to schools and phys-ed departments. Do you offer any types of programs for School Phys-Ed Outfitting?
A: Absolutely! Please contact your sales rep or our friendly customer service reps for details on Arrowear's "Phys-Ed" programs. You can view our website section as well by clicking here.
Q: I'm in need of a specific pair of shorts...in a special color and inseam, not pictured in your website or catalog. Can this be done?
A: Yes! Since all of our merchandise is made domestically in our own factories, we can customize any of our styles to meet your specific requirements. Pink mesh shorts in a 3" inseam?...Not a problem! Brown fleece shorts in a 10" inseam and Pro-Cut?...If you can imagine it, we can make it! Please refer to our "Design-A-Short" program or contact our customer service department for details.
Q: I'm in need of one of your styles in a very large quantity. Do you offer Large Volume Pricing?
A: Yes, we do offer volume pricing. Our price-breaks start at very easy to reach quantities and our largest discounts are at 600 pieces or more. We can "sharpen our pencils" even more if the order is 1,000 pieces or greater.
Q: I saw your website and would like to purchase a sample to show my customer. How do you handle sample requests?
A: Please call 888-276-9327, fax us at 516-593-7897 or email us any sample request. If we inventory the item, we can usually ship within 24 hours.
Q: Do you ever offer production overruns or discounted items at a discounted price?
A: Overruns and discounted items are always available at drastic discounts. Over the years, many customers have taken advantage of these tremendous opportunities to benefit themselves and their clients. Since our inventories change frequently, we can't list all off-price items here. Feel free to call customer service at 888-276-9327 and we will do our best to find the right mix of merchandise at the lowest prices. Also, please review the closeouts page on our website.